Shipping  & Return

Our policy lasts 14 days for online shop. If 14 days have gone by since your purchase online, unfortunately we can't offer you a refund or exchange. Please notify us via email of your intent to return within 14 days of receipt of your purchase(s).

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Please notify us via email within 14 days of receipt of your purchase(s) if you purchase online. Returns received after this time frame or without notification may be rejected. Please provide your order number and original email address used for the purchase. 

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If you purchase our products not online, we do not give refund. Please notify us if you have questions during your purchase. 

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For booking our services, training and events, no refund is available. Please refer to our Booking Policy. 

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To be eligible for a return, your item must be unused. It must be in original packaging and in the same condition that you received it. If you have question about the usage of the item before opening its own package, you can email or send message (whatapps / wechat) to us. 

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To complete your return, we require a receipt or proof of purchase. Please do not send your item back until further instructions are advised by HARMONYU. 

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There are certain situations that no refund can be granted:

- Item with obvious signs of use

- Package of the item has been opened. Package such as the primary transparent bags for Universal Geometry Stickers, Geometry Panels, Crystal Pyramid and Photon Pendant (Harmonious Resonance Collection). 

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error

- Any item that is returned more than 14 days after delivery

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Procedure for returning item:

Returns must be done within 14 days of purchase.

• Email us and provide your order number, original email address used for the purchase and reason of returning the item.

• We will email you regarding the shipping information.

• Send the package according to the shipping information we provide in the email (note: we cannot refund the return shipping costs).

• We strongly recommend that you consider using a trackable shipping service especially if you are shipping an item over GBP 50. 

• Send us an email with your postage receipt to confirm your return. 

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

• If your returned item is approved, your refund will be processed. A credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

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Late or Missing Refunds:

If you haven't received a refund yet, please firstly check with your bank or credit card provider. If you've done all of this and you still have not received your refund yet, please email us. 

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Exchanges:

We only replace items if they are originally defective or damaged when you receive the item. Please email us if you need to do the exchange. 

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Shipping:

To return your product, please email us and then we will provide you the shipping information. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We strongly recommend that you consider using a trackable shipping service especially if you are shipping an item over GBP 50.